Shipping policy

4. Shipping Cost

Shipping is free for all orders placed in our online store within the United States.

There is no minimum purchase amount required to enjoy free shipping.

The cost shown in our store and during the purchase process will always be the cost applicable to the order.

5. Shipping Partners

We ship all contiguous U.S. orders via standard reliable ground carriers (e.g., USPS, UPS, FedEx).

6. Shipping Restrictions and Destinations

• Contiguous U.S. Only: We currently deliver to physical street addresses and P.O. Boxes within the 48 contiguous United States.
  
• Alaska, Hawaii and U.S. Territories: Please contact us at +1 (812) 213-8828 prior to placing an order to confirm availability and shipping rates.
  
• International Shipping: We currently do not ship internationally.

7. Merchant Fees, Taxes, and Import Costs

• No Hidden Fees: All merchant-imposed fees, handling charges, and processing fees are fully included in our displayed flat-rate shipping fee or product prices. You will never incur unexpected extra fees at checkout.
• Sales Tax: Applicable local and state sales tax (Indiana state tax of 7%, plus regional rates where required) is calculated at checkout based on the shipping address.

8. Order Tracking and Confirmation

Once your order has been packaged and handed over to the shipping carrier, you will receive an automated Shipping Confirmation Email containing your tracking number and a link to trace your package in real-time. Please allow up to 24 hours for tracking details to update on the carrier’s system.

6. Address Changes and Undeliverable Packages

Correct Address Requirement: Customers are responsible for entering the accurate shipping address at checkout. If you notice an error in your shipping details, please call us immediately at +1 (812) 213-8828. Once an order has been shipped, we cannot alter the delivery destination.
Returned / Refused Shipments: Packages returned to us due to an invalid address or refusal upon delivery may incur a re-shipping fee if re-delivery is requested.

7. Damaged, Lost, or Stolen Packages

Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and item, and contact us within 48 hours of receipt at info@schonboutique.com or +1 (812) 213-8828
Lost or Missing Packages: If your tracking information states that your package was delivered but you have not received it, please check around your residence, speak with household members or neighbors, and contact the carrier directly. If unresolved, contact us for assistance.

8. Contact Us

If you have questions regarding our shipping terms or need assistance with an existing order, please contact our store directly: