Refund policy

Last Updated: 5th September 2026

At Schön Boutique, customer satisfaction is our top priority. We want you to love your purchase; however, if an item doesn’t work out, we are here to help. Please review our complete Return & Refund Policy below.

1. Return Window

We accept returns within 30 days from the date of delivery or local store purchase. To be eligible for a return, the request or shipment must be initiated within this 30-day window.

2. Eligibility & Item Condition

To qualify for a full refund, all returned items must satisfy the following conditions:

  • Items must be unworn, unwashed, unaltered, and unused.
  • Items must have all original tags attached and be in their original packaging.
  • Items must be free of stains, makeup, perfume, deodorant, animal hair, or any other signs of damage.

3. Return Shipping Costs & Fees

Customer Responsibility: Customers are responsible for all return shipping costs. Return shipping fees are non-refundable.

No Restocking Fees: We charge $0 restocking fees ($0.00 / Free Restocking) on all eligible returns.

Defective or Damaged Orders: If you received a damaged, defective, or incorrect item, Schön Boutique will cover 100% of the return shipping costs by providing a prepaid return label.

4. How to Initiate a Return

Option A: By Mail (Online Orders)

  • Request a Return: Contact us via email at info@schonboutique.com or call us at +1 (812) 213-8828 with your order number and the item(s) you wish to return.
  • Package Your Item: Safely pack the item(s) in their original condition along with your packing slip or receipt inside.
  • Ship Your Return: Send your package via any trackable shipping service (USPS, UPS, FedEx) to our physical storefront address: 316 N Wabash Ave of Flags, Evansville, IN 47712, USA.

We highly recommend retaining your tracking receipt, as Schön Boutique is not responsible for packages lost or damaged in transit back to us.

Option B: In-Store Returns

You may bring your eligible online or in-store purchase directly to our store during business hours for an immediate return or exchange:

Store Address: 316 N Wabash Ave of Flags, Evansville, IN 47712, USA.

Hours: Monday – Friday: 10:00 AM – 5:00 PM CST | Saturday: 10:00 AM – 3:00 PM CST | Sunday: Closed

5. Refund Processing Time

  • Inspection: Once your return is received and inspected at our storefront, we will send you an email confirmation.
  • Processing: Refunds are processed within 3 to 5 business days following inspection approval.
  • Payment Method: Approved refunds will automatically be issued to your original method of payment.

6. Exceptions & Non-Returnable Items

For health, hygiene, and final sale compliance, the following items cannot be returned:

  • Items marked as Final Sale or clearance items.
  • Pierced jewelry and personal care products (e.g., cosmetics, face masks).
  • Gift cards.

7. Exchanges

The fastest way to exchange an item is to return the original purchase following the steps above and place a new order online or visit us in-store for the replacement size or color.

8. Contact Information

If you have any questions regarding our return process or need support with a return, please reach out to us directly:

Name: Schön Boutique
Address: 316 N Wabash Ave of Flags, Evansville, IN 47712, USA.
Phone: +1 (812) 213-8828
Email: info@schonboutique.com

Hours of Operation:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within 24 hours